Session Count Analytics
The Session Count chart displays the total number of chat sessions over time. This metric helps you track the growth and usage patterns of your chatbot across different time periods.
How to Interpret the Chart
The chart shows how many sessions were initiated by users during each time frame (daily, weekly, or monthly). Use this data to:
- Identify periods of high and low activity.
- Correlate spikes with events such as marketing campaigns or new feature releases.
Use Cases
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Track Growth
Analyze trends to monitor user adoption and the effectiveness of chatbot deployment. -
Identify Engagement Patterns
Detect seasonal or daily patterns where users are most active. -
Compare Performance Over Time
Evaluate how changes in chatbot functionality, marketing efforts, or support policies impact session activity.
Actions to Take
- Increase support during peak periods to manage high traffic.
- Investigate periods of low activity to determine potential causes.
- Compare current session counts with past performance to assess chatbot improvements.
FAQs
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How often is this data updated?
Data updates in real-time or based on the platform's analytics refresh schedule. -
Can I filter sessions by platform?
Yes, use filters to analyze session data specific to platforms like Web, Mobile, or Messenger.