📄️ Inbox
Read every conversation your agent has, see why it answered the way it did, and step in when a customer needs a person.
📄️ Human handoff
Let your agent bring in a person from your team, take a conversation over with a live reply, and hand it back to the AI when you are done.
📄️ Customers
How Peki recognises the people your agent talks to, what it keeps about them, and how the agent uses their profile.
📄️ Files and attachments
Which files customers and your team can send in conversations, the limits, how the agent reads them, and how long they are kept.