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Session Category Analytics

The Session Category chart displays the distribution of chat sessions by category. Categories represent the main topics of conversations, such as "Support", "Sales", or "General Inquiry".

How to Interpret the Chart​

  • Categories with high session counts indicate frequent topics that users discuss with the chatbot.
  • Comparing category distributions over time helps track shifts in user needs.

Use Cases​

  1. Identify Common Topics
    Understand which topics users frequently ask about to improve chatbot training.

  2. Optimize Resource Allocation
    Allocate resources to areas where the chatbot handles high volumes of queries.

  3. Monitor Changes in User Needs
    Detect emerging trends based on shifts in category distributions.

Actions to Take​

  • Update the chatbot to handle frequently asked questions more effectively.
  • Introduce new categories to address emerging topics.
  • Compare category trends across different time periods to monitor changes in user behavior.

FAQs​

  1. How are categories assigned?
    Categories are automatically assigned based on the content of user messages.

  2. Can I define custom categories?
    Yes, you can create and manage custom categories to better fit your use case.